EFFECTIVE DATE: September 12, 2025
This EU Data Act Addendum (“Addendum”) supplements and forms an integral part of the Subscriber Terms between Asana and EU Customers (as defined below) or any other agreement between Asana and EU Customers covering provision of Asana services. This Addendum applies to requests submitted by an EU Customers for the switching of services or the deletion of data, in accordance with Regulation (EU) 2023/2854 of the European Parliament and of the Council, dated 13 December 2023, concerning harmonized rules on fair access to and use of data (the “EU Data Act”). For the purpose of this Addendum, a Customer refers to an “EU Customer” which shall mean a Customer registered within a member state of the European Union or European Economic Area (EU/EEA). Capitalized terms in this Addendum shall have the same meaning as in the Agreement unless otherwise defined herein. Customer agrees that these terms amend and are incorporated into their existing agreement with Asana.
A Customer is entitled to initiate a request to: (a) transition the Service and migrate its Customer Data to an alternative third-party provider or to its own on-premise infrastructure (a “Switching Request”), or (b) delete its Customer Data from the Service (“Deletion Request”). All requests must be clearly identified as a request under the EU Data Act and submitted via https://help.asana.com/s/get-support and are subject to a two-month notification period (“Notification Period”). For more information on switching, please refer to this article in Asana’s Help Center.
Upon receipt of a valid and complete Switching Request from the Customer’s Super Admin via the required form, Asana will facilitate the Customer’s request in compliance with the EU Data Act. A Switching Request is considered binding upon its receipt by Asana and may only be modified or rescinded with Asana’s express written consent.
Asana will provide the necessary instructions, as required under the EU Data Act, for the Customer to export its Customer Data. This export must be completed within thirty (30) calendar days following the end of the Notification Period , except as otherwise specified herein (the “Transition Period”).
During the Transition Period Asana shall:
(i) provide reasonable assistance to the Customer and third parties authorised by the Customer in the switching process;
(ii) act with due care to maintain business continuity, and continue the provision of the Services under the Agreement;
(iii) provide clear information concerning known risks to continuity in the provision of the Services on the part of Asana; and
(iv) ensure that a high level of security is maintained throughout the switching process, in particular the security of the data during their transfer and the continued security of the data during the retrieval period in accordance with applicable law.
In the event that Asana deems the standard Transition Period is technically impracticable, Asana will notify the Customer within fourteen (14) business days of receiving the request. This notification will include a detailed explanation of the technical obstacles and propose an alternative timeline for the data export, which shall not exceed seven (7) months.
Customer shall have the right to ask for an alternative Transition Period that is reasonably appropriate under the circumstances, at the time of the request, which shall not exceed seven (7) months.
Asana may, at its discretion, charge the Customer reasonable charges in relation to switching as permitted under the EU Data Act.
Upon receipt of a valid Deletion Request, Asana will proceed with the deletion of the specified Customer Data in accordance with the procedures and timeframes set forth in the Agreement, and to the extent permitted by applicable law. A Deletion Request is irrevocable and binding upon its receipt by Asana.
Customer represents and warrants that their appointed Super Admin is authorized to submit, on behalf of Customer, any Switching or Deletion Request.
The applicable Order Form(s) shall terminate automatically on the "Effective Termination Date"; which is defined as either:
(a) For a Switching Request: upon Customer notifying Asana in writing about the successful export of Customer Data. In the absence of formal notification by Customer, the switching will be deemed successful at the end of the Transition Period.
(b) For a Deletion Request: two (2) months after Asana has received the valid request.
It is expressly understood that such termination does not relieve the Customer of its obligation to pay all fees accrued or payable up to the Effective Termination Date. Furthermore, the Customer shall pay an early termination fee equivalent to all subscription fees that would have been due for the remainder of the subscription term of the relevant Order Form(s). Asana will continue to provide the Services in accordance with the Agreement until the Effective Termination Date.
Customer acknowledges and agrees that:
Asana has relied on the Customer’s fixed duration contract commitments to be able to offer the Services to the Customer for the agreed upon fees and to make investments in developing and improving the Service;
the aforementioned early termination fee is a proportionate penalty for the early termination of a fixed duration contract, which proportionately and effectively balances Asana’s ability to rely on the Customer’s fixed duration contract commitment so that it can invest in developing and improving the Service and the Customer’s ability to switch data processing providers without commercial or contractual obstacles; and
Customer initially had the option to enter into monthly agreements with Asana, but expressly chose to enter into a fixed-term annual or multi-annual agreement with Asana.
In alignment with the EU Data Act, Switching Requests are not applicable to Non-Production Versions of a Service or to services provided for a limited period of time (such as Professional Services), as defined in the Agreement.
Asana disclaims all liability for any damages, losses, costs, or expenses, whether direct or indirect, arising from or in connection with a Switching Request and/or a Deletion Request. This limitation of liability encompasses, but is not limited to, matters concerning Customer Data integrity, data loss, system unavailability, compatibility conflicts, or any other operational disruptions