To set up an IT help desk right away, copy our IT requests template and customize it to fit your team’s specific needs. Or, import an existing spreadsheet that you currently use to track IT requests. For sensitive issues, you can also create a private project that only the IT team can see. Check out the Asana Forum to see how teams tie IT work to strategy.

Asana is built for scale. To manage a high volume of IT requests, create forms to streamline the request process and capture key information. Then, set up automations to instantly triage incoming requests without manual work. Best of all, securely consolidate information in one system via integrations with email, Slack, ServiceNow, and more. 

Yes! Asana’s Universal Reporting feature lets you see and track IT leads in real time. Pull data from any project—including your IT help desk—to monitor progress and quickly identify blockers. Asana helps you consolidate IT work, so you can visualize task progress, deadlines, and priority all in one place.

Asana offers more than 200 integrations, including ServiceNow, Jira Cloud, Mulesoft, IBM App Connect, and more. Browse more integrations to create your own customized IT help desk workflow. 

IT teams can use Asana for ticketing by using Forms to intake requests, automating assignments with Rules, and tracking resolution in workflows.

There are IT-specific templates available. Templates exist for service requests, incident response, onboarding IT assets, and more.

You can integrate Asana with Jira or Zendesk. Asana integrates natively with Jira, Zendesk, ServiceNow, and other tools for seamless IT workflows.

To track IT project progress, use Portfolios, Status Updates, and Dashboards to visualize project health and milestones.

You can automate IT approvals using Forms, Rules, and Bundles to streamline hardware or software request approvals.

To manage IT capacity, Workload view lets you balance IT team assignments and prevent resource overloading.

Asana is secure for IT teams. Asana is SOC 2, GDPR, CCPA compliant and integrates with SSO and SCIM for enterprise security.

You can track SLA compliance using custom fields and dashboard charts to track SLA metrics and automate alerts with Rules.

To onboard new tools securely, create standardized onboarding workflows using Templates and Bundles for new software implementations.

You can limit access to sensitive IT projects by configuring project permissions and guest access to secure sensitive IT initiatives.