Asana Service Management
One AI-native Enterprise Service Management platform for IT, HR, facilities, and legal
Always-on agentic resolution
![[Product - SM] Always-on agentic resolution (Value prop)](https://assets.asana.biz/transform/33f21339-38ee-454c-b656-b34be54ee1e7/asm-One-intuitive-intake-for-every-team?io=transform:fill,width:2560&format=webp)
![[Product - SM] Automate employee requests with no human touch (Value prop)](https://assets.asana.biz/transform/7011b7c7-c839-4692-8738-366f75d91283/asm-2-Free-your-team-to-focus-on-clients-not-busywork?io=transform:fill,width:2560&format=webp)
![[Product - SM] Self-learning knowledge base that increases AI resolutions (Value prop)](https://assets.asana.biz/transform/d0176015-abb6-404c-bf05-5cb461e6ec71/asm-3-Self-learning?io=transform:fill,width:2560&format=webp)
![[Product - SM] Turn requests into Asana projects with one click (Value prop)](https://assets.asana.biz/transform/cc971aaa-d97f-4604-b374-f4c6af20d9ea/asm-4-Turn-requests-into-Asana-projects-with-one-click-v2?io=transform:fill,width:2560&format=webp)
Every employee gets one front door for requests and cases, then work automatically routes to the right team.
A 24/7 AI agent resolves a majority of routine requests before they ever reach a person.
Automatically turns resolved tickets into reusable knowledge so AI can answer more requests over time.
Convert requests that require cross-functional work into Asana projects with all context preserved.
![[Product - ASM] Banner](https://assets.asana.biz/transform/935ee8bd-b527-4fde-9fdc-b09dbda209ee/ASM-banner?io=transform:fill,width:2560&format=webp)
One home for every team's service work
One intuitive system for all employee service work across departments, built for cross-functional teams from the ground up.
![[Logo] UpGuard](https://assets.asana.biz/transform/f1d7b4ee-9d2e-4ab4-b3a0-eacf064f2ff6/Upguard-Quote-logo?io=transform:fill,width:768&format=webp)
Company Size
Mid-size
Industry
Cybersecurity
Slack messages vanish after 60 days and nobody reads a static knowledge base—that was our reality. Now Asana Service Management surfaces the right answer in the thread, and our queue, SLA timers, and resolution live alongside our project work.
Chris Marcus
IT Operations Manager, UpGuard
Intake, resolution, and the work behind it—all connected
With Asana Service Management, all tasks, owners, and outcomes are connected.
![[Icon] Enterprise Work Graph](https://assets.asana.biz/transform/770fc1f1-8162-4aad-846a-c253fc9b8f1d/Enterprise-Work-Graph-icon?io=transform:fill,width:2560&format=webp)
Enterprise Work Graph
Every request, project, dependency, and outcome stays connected. When a ticket becomes a project, the full context moves with it—nothing needs to be re-entered, nothing gets lost.
![[Icon] Multiplayer](https://assets.asana.biz/transform/66f34d46-dfe5-4413-9002-18d50381d3d1/Icon-Multiplayer?io=transform:fill,width:2560&format=webp){kind=icon}
Multiplayer by design
Every workflow runs in a shared space. Service AI and human teams across HR, IT, facilities, and legal and on the same plan, see the same context, and move work forward together.
![[Icon] Shared memory - ASM](https://assets.asana.biz/transform/933a099c-3be1-4a62-b416-87757c8261ec/Icon-Shared-memory-ASM?io=transform:fill,width:2560&format=webp){kind=icon}
Shared memory
![[Icon] Enterprise governance](https://assets.asana.biz/transform/864952e2-b73f-495e-9f53-44cd690408b7/Enterprise-governance-icon?io=transform:fill,width:2560&format=webp)
Pricing
Service Enterprise Edition
AI-powered service management that resolves more requests automatically—and scales with your organization.
Available on Enterprise, and Enterprise+ plans
Multi-team service management
Automated resolution of employee requests
Self-learning knowledge base
Frequently asked questions
Asana Service Management is an AI-native enterprise service management platform built for IT, HR, facilities, and legal teams. It unifies ticketing and project execution in one place, so service teams can handle routine requests automatically and escalate complex ones into full Asana projects without losing context.
Core Asana is built for project and work management. Asana Service is purpose-built for service teams — it adds a structured intake layer, AI-powered ticket resolution, a self-learning knowledge base, and SLA management on top of the Asana Work Graph®. It's a separate product with its own pricing, not a feature inside your existing Asana plan.
Employees can submit requests through Slack, email, or the Asana portal. All three channels feed into the same system, so your service team works from one queue regardless of where the request came from.
Routing is automatic and based on intent. Asana Service reads the request, determines which team should handle it, and assigns it accordingly — without someone manually triaging each ticket.
If a request requires cross-functional work or can't be resolved through standard ticket handling, Asana Service converts it into an Asana project with all the original context preserved. No copy-paste, no lost information.
Every time a ticket is resolved, Asana Service can turn that resolution into a reusable knowledge article automatically. Over time, the knowledge base grows from your team's actual resolutions, so the AI gets better at handling similar requests without human intervention.
SLA timers are built into the ticket workflow. Teams can set response and resolution targets by request type, and Asana Service Management tracks compliance automatically.
Slack and the Asana portal are confirmed intake channels at launch, along with email. Microsoft Teams integration is not confirmed — check with your account team for the current integration roadmap.