SkilTiq + Asana

What is SkilTiq?

SkilTiq is a full-featured service ticket system that integrates service ticket processing into your workflow in one place – including external communication with ticket creators.

With SkilTiq + Asana integration, members and teams can process service requests entirely within Asana. Tickets are automatically created as Asana tasks and assigned to the appropriate members. Tickets can be commented on internally and replied to directly in the Asana task, and all participants receive automated update notifications.

Hassle-free ticket management

With SkilTiq, you can streamline your service ticket workflow. Add service tickets directly to your Asana as a task via:

• A hosted landing page in your branding
• Microsoft 365 integration
• REST API integration
• Send automated responses to ticket creators and Asana members via email or within Asana
• Collaborate and comment on tickets internally and send replies to ticket creators in the same Asana task

How to connect SkilTiq + Asana?

Select "Connect to Asana" in the "Initial setup" setion in the app.

Example flow:

1. The process begins when a user creates a ticket on the customizable ticket site.
2. Once the ticket is created, a new task is automatically generated in Asana.
3. The ticket creator then receives an email notification confirming the creation of the new ticket.
4. The support team reviews the ticket and responds to it directly in Asana.
5. Following this, the ticket creator receives another email notification about the new comment made by the support team.
6. If needed, the ticket creator can add their own comments to the ticket through the ticket site.
7. Once the support team has resolved the issue, they mark the task as complete in Asana.
8. Finally, the ticket creator receives an email notification informing them that the ticket has been completed.

Learn more and get support

To learn more about using the SkilTiq + Asana integration, visit SkilTiq.

If you have questions, feedback, or need support, visit the SkilTiq contact page.

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