Service Desk for Asana + Asana

What is Service Desk for Asana?

Hipporello’s Service Desk for Asana turns your Asana workspace into a fully functional ticketing, customer support and internal service management hub.

How to connect Service Desk for Asana + Asana?

1. Go to https://admin.hipporello.com/onboarding/asana
2. Click the “Authorize Hipporello” button.
3. Click “Allow” in the popup that opens next.
4. Enter your Service Desk name.
5. Select the Asana projects where you want to enable Hipporello and receive & manage service desk requests.
6. You will then be directed to Hipporello Admin. From there make sure you enable Hipporello on Asana by clicking “Add to Project”.
7. You will see a list of forms on Hipporello Admin. These forms are listed on the end user portal.
8. Click “User Portal” on the left menu and then click “Go to User Portal”.
9. Select one of the forms on the portal and make a test submission to see how a task is created.
10. Go back to your Asana Project and see the new submission.
11. Additionally, you will see onboarding tasks on your project that will help you understand Hipporello's main functionality. We also include helpful Hipporello links in the “Overview” section.

Learn more and get support

To learn more about using the Service Desk for Asana + Asana integration, visit Service Desk for Asana.

If you have questions, feedback, or need support, visit the the Service Desk for Asana support page.

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