Hiver + Asana

What is Hiver?

A modern, AI-powered customer service platform that unifies email, chat, voice, WhatsApp, and more in one clean, intuitive interface.

Why connect Hiver and Asana?

Hiver stands out for teams that want enterprise-grade capability without the weight of a legacy helpdesk. It keeps the learning curve low while packing in powerful AI across the support lifecycle: drafting replies, classifying conversations, triggering workflows, and surfacing insights.

Collaboration is built into every thread (assignments, shared drafts, private notes), so agents resolve faster without hopping tools. With a built-in knowledge base, customer portal, and real-time chat, Hiver covers end-to-end service from self-serve to complex, multi-channel cases.Hiver features:

• Unified multichannel inbox: Manage email, live chat, voice, WhatsApp, and social from one place.

• Assignments & ownership: Route, prioritize, and track every conversation with clear accountability.

• In-thread collaboration: Add private notes, @mentions, shared drafts, and collision detection.

• Automations & rules: If-then workflows for tagging, prioritizing, routing, and auto-closing.

• Round-robin & load balancing: Distribute work evenly across active agents.

• Knowledge base & customer portal: Enable self-service and let customers submit/track tickets.

• Live chat widget: Real-time help with on-brand customization.

• Analytics & SLAs: Dashboards for workload, response/resolution, SLA compliance, and CSAT trends.

• AI Copilot: Suggests reply drafts, summarizes threads, and answers agent questions using your docs.

• AI Agents & insights: Auto-classifies, predicts sentiment/priority, and triggers escalations or workflows.

Get Hiver + Asana

1. Signup for a free trial of Hiver on https://hiverhq.com/

2. Head to the Admin Panel and enable Asana Integration

3. Go to your conversation view and start creating tasks on Asana

Hiver offers flexible pricing for teams of all sizes:

• Free: Forever-free plan

• Lite: $19/user/month

• Growth: $29/user/month

• Pro: $49/user/month

• Elite: Custom pricing (contact sales)

Learn more and get support

To learn more about using the Hiver + Asana integration, visit the support page or email their team at support@hiverhq.com

This app integration is built by a third-party developer. Asana does not warrant, endorse, guarantee, or assume responsibility for this integration. Contact the app developer for details and support.